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Privacy Policy

HomePrivacy Policy
1. Introduction

This privacy and cookie policy explains how Casavent (“we”, “us” or “our”) collects, uses, stores and protects the personal information you provide when you visit our website at www.casavent.co.uk or otherwise get in touch with us.

Casavent is a specialist supplier of residential ventilation systems, including Mechanical Ventilation with Heat Recovery (MVHR), Mechanical Extract Ventilation (MEV) and bathroom and kitchen extraction. We are a member of the Young’s Extract Supplies Group.

We are committed to protecting your privacy and to handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

For the purposes of data protection law, Casavent is the “data controller” responsible for your personal data. Our contact details are set out at the end of this policy.

2. The information we collect

We collect only the limited personal information you choose to give us when you complete a contact or “Get a Quote” form on our website, or when you contact us directly by email or telephone. This typically includes:

  • your name;
  • your email address;
  • your telephone number; and
  • any information you include in the message, enquiry or quote request you send us (for example, details of the property or ventilation project you are asking about).

We do not collect special category (sensitive) personal data through our website, and we do not process payment card details through the site. Please only send us the information we need to respond to your enquiry.

3. How and why we use your information

We use the personal information you provide to:

  • respond to your enquiry and provide the quote, information or advice you have requested;
  • communicate with you about your project and any products or services you are interested in;
  • arrange surveys, deliveries or installation where relevant to your enquiry; and
  • keep records of our dealings with you and manage our business.

Under UK GDPR we must have a lawful basis for using your personal data. The lawful bases we rely on are:

  • Consent – where you have chosen to submit an enquiry or quote request through our website, or asked us to send you information.
  • Legitimate interests – where it is in our legitimate interest to respond to your enquiry, provide quotations and manage our customer relationships, provided this does not override your rights and freedoms.
  • Contract – where processing is necessary to take steps at your request before entering into, or to perform, a contract with you.

We will not use your information for automated decision-making or profiling.

4. Marketing Communication

We will only send you marketing communications if you have asked us to or otherwise agreed to receive them. You can ask us to stop sending marketing at any time by contacting us using the details below, or by using the unsubscribe option in any marketing email. Withdrawing consent for marketing will not affect our ability to respond to a specific enquiry you have made.

5. Who we share your information with

We do not sell your personal data to third parties. We may share your information with:

  • other companies within the Young’s Extract Supplies Group, where necessary to fulfil your enquiry;
  • trusted service providers who help us operate our website and business (for example, website hosting, IT support and email providers), who act on our instructions and are bound by confidentiality; and
  • regulators, law enforcement or other authorities where we are required to do so by law.
6. International Data Transfers

Where we use third-party service providers (for example, website analytics or email tools) that store or process data outside the United Kingdom, we take steps to ensure your personal data is protected to the standards required by UK data protection law – for example, by relying on an adequacy decision or appropriate safeguards such as the International Data Transfer Agreement or standard contractual clauses.

7. How Long We Retain Your Data For

We keep your personal data only for as long as necessary for the purposes set out in this policy. For general website enquiries that do not lead to a project, we typically retain your information for up to 24 months and then delete it. Where you become a customer, we may keep records for longer to meet our legal, accounting and contractual obligations. When we no longer need your data, we will securely delete or anonymise it.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These include access controls, secure systems and limiting access to those who need it. However, no transmission of information over the internet can be guaranteed to be completely secure.

9. Your Data Rights
General Rights

Under UK data protection law, you have the following rights in relation to your personal data:

  • the right to be informed about how we use your data;
  • the right of access to the personal data we hold about you;
  • the right to rectification of inaccurate or incomplete data;
  • the right to erasure (“the right to be forgotten”) in certain circumstances;
  • the right to restrict processing in certain circumstances;
  • the right to data portability;
  • the right to object to processing based on legitimate interests or for direct marketing; and
  • the right to withdraw consent at any time, where we rely on your consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month. Exercising your rights is free of charge in most cases.

 

10. Cookies

A cookie is a small text file that is placed on your device when you visit a website. Cookies help websites work, or work more efficiently, and provide information to the site owner. Our website uses the following types of cookies:

These cookies are essential for the website to function properly – for example, to enable core functionality and security. They do not require your consent and cannot be switched off in our systems.

We use analytics cookies (such as Google Analytics) to understand how visitors use our website, so we can measure and improve its performance. These cookies collect information in an aggregated, statistical form. They are only set with your consent.

You can control and manage cookies through the cookie banner on our website (where available) and through your browser settings. Most browsers allow you to refuse or delete cookies; however, disabling strictly necessary cookies may affect how the website works. For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.

11. Links to other websites

Our website may contain links to third-party websites, including our LinkedIn page. This policy applies only to our website, and we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any website you visit.

12. Changes to this policy

We may update this privacy and cookie policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. How to contact us and how to complain

If you have any questions about this policy, wish to exercise your rights, or have a concern about how we handle your personal data, please contact us:

Casavent

3 Hikers Way, Drakes Drive, Long Crendon, Aylesbury HP18 9RW

Telephone: +44 (0) 1844 391574

Email: info@casavent.co.uk

If you are not satisfied with how we handle your personal data or a request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at www.ico.org.uk or on 0303 123 1113. We would, however, appreciate the chance to address your concerns before you approach the ICO, so please do contact us first.